Customer Success Manager

Oxford Quantum Circuits (OQC)

Customer Success Manager overseeing customer relationships at quantum computing company. Driving satisfaction and insights to enhance commercial strategy and product development.

Posted 7/7/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of customer and partner accounts, building trusted relationships and ensuring projects progress smoothly from delivery through to invoicing.
Monitor customer satisfaction using agreed success metrics, identifying risks, opportunities and areas for continuous improvement.
Lead regular customer reviews, capturing feedback and translating insights into actions that inform commercial strategy and future product development.
Maintain accurate customer data within HubSpot CRM, ensuring account health, activity and commercial opportunities are effectively tracked.
Identify opportunities for account expansion and revenue growth, working with Solution Architects and the Commercial team to develop next steps.
Collaborate with Marketing, Site Reliability Engineering (SRE) and Commercial colleagues to develop customer success resources and enhance the customer experience.
Represent OQC at customer meetings, networking events and industry conferences, building relationships while developing a strong understanding of emerging market and technology trends.

Requirements

What you’ll need

Experience in a customer-facing role within the technology industry.
Proven ability to build and maintain long-term customer or client relationships.
Experience using Customer Relationship Management (CRM) systems.
Excellent verbal and written communication skills.
Strong customer service, collaboration and relationship management skills.
Ability to distil technical concepts and customer requirements into clear business outcomes.
Strong research, analytical and organisational skills with excellent attention to detail.
Confident networking, presentation and stakeholder management skills.
Strong negotiation and influencing abilities.
Fluent English communication skills.
Experience working within a deep technology company or high-growth scale-up.
Experience in the quantum computing sector.
Familiarity with machine learning or quantum computing applications.
Experience using HubSpot CRM.
Knowledge of quantum algorithms.
Public speaking experience.
Additional language skills, such as Spanish or Japanese.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Oxford Quantum Circuits (OQC) Website LinkedIn All Job Openings 51 - 200 employees Founded 2017 🤖 Artificial Intelligence 🏢 Enterprise Artificial Intelligence
Enterprise
Quantum Computing Oxford Quantum Circuits (OQC) is a leading company in the field of quantum computing, focused on delivering enterprise-ready quantum solutions. Their technology addresses complex challenges across various industries, leveraging the unique problem-solving capabilities of quantum computers. OQC empowers businesses to build quantum capabilities through accessible, secure, and reliable solutions designed for practical applications. Customer Success Manager 🔥 1 hour ago 🏢🏡 London – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage a portfolio of customer and partner accounts, building trusted relationships and ensuring projects progress smoothly from delivery through to invoicing.
Monitor customer satisfaction using agreed success metrics, identifying risks, opportunities and areas for continuous improvement.
Lead regular customer reviews, capturing feedback and translating insights into actions that inform commercial strategy and future product development.
Maintain accurate customer data within HubSpot CRM, ensuring account health, activity and commercial opportunities are effectively tracked.
Identify opportunities for account expansion and revenue growth, working with Solution Architects and the Commercial team to develop next steps.
Collaborate with Marketing, Site Reliability Engineering (SRE) and Commercial colleagues to develop customer success resources and enhance the customer experience.
Represent OQC at customer meetings, networking events and industry conferences, building relationships while developing a strong understanding of emerging market and technology trends. 🎯 Requirements
Experience in a customer-facing role within the technology industry.
Proven ability to build and maintain long-term customer or client relationships.
Experience using Customer Relationship Management (CRM) systems.
Excellent verbal and written communication skills.
Strong customer service, collaboration and relationship management skills.
Ability to distil technical concepts and customer requirements into clear business outcomes.
Strong research, analytical and organisational skills with excellent attention to detail.
Confident networking, presentation and stakeholder management skills.
Strong negotiation and influencing abilities.
Fluent English communication skills.
Experience working within a deep technology company or high-growth scale-up.
Experience in the quantum computing sector.
Familiarity with machine learning or quantum computing applications.
Experience using HubSpot CRM.
Knowledge of quantum algorithms.
Public speaking experience.
Additional language skills, such as Spanish or Japanese. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Manager, Customer Success – Networks 🔥 13 hours ago Equinix 5001 - 10000 📡 Telecommunications 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Senior Manager leading Customer Success Management for Enterprise & Commercial portfolios at Equinix. Focused on revenue growth, customer retention, and managing a team of Customer Success Managers. 🏢🏡 London – Hybrid ⏰ Full Time 🟠 Senior 🏆 Customer Success 🇬🇧 UK Skilled Worker Visa Sponsor Customer Success Manager 🔥 19 hours ago Stotles 11 - 50 Website LinkedIn All Job Openings Customer Success Manager enhancing public sector business by managing key customer relationships and ensuring measurable value. Ownership of the post-sale customer lifecycle with strategic account management. 🏢🏡 London – Hybrid 💵 £45k - £65k / year 💰 Seed Round on 2022-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Global Senior CRM, Lifecycle Designer 🔥 22 hours ago Preply 501 - 1000 📚 Education 🏪 Marketplace 👥 B2C Website LinkedIn All Job Openings Global Senior CRM & Lifecycle Designer at Preply creating meaningful user experiences across digital platforms while collaborating with cross-functional teams. 🏢🏡 London – Hybrid ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 Yesterday Seccl 51 - 200 💳 Fintech ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager at Seccl managing customer relationships and portfolios. Responsible for escalation, communication, and operational improvements to enhance customer experience. 🏢🏡 London – Hybrid 💵 £50k - £65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 2 days ago QS Quacquarelli Symonds 501 - 1000 📚 Education Website LinkedIn All Job Openings Customer Success Manager at QS delivering value-driven experiences for university partners and commercial organisations. Fostering relationships and driving measurable outcomes through structured frameworks and onboarding. 🏢🏡 London – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🇬🇧 UK Skilled Worker Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Customer Satisfaction MonitoringAccount ExpansionTechnical Concept DistillationQuantum Algorithms KnowledgeMachine Learning Familiarity

Soft Skills

Communication SkillsCollaboration SkillsNegotiation AbilitiesPresentation SkillsAttention to Detail