Oxford Ionics

Customer Success Director

Oxford Ionics

full-time

Posted on:

Location Type: Hybrid

Location: Daejeon • South Korea

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Job Level

Lead

Tech Stack

Cloud

About the role

  • Act as the post-sales “site lead” for South Korea, owning the health of the client relationships and contract after deal close.
  • Ensure contract is executed as agreed, stakeholders stay aligned across multiple workstreams, and the customer fully adopts and consumes IonQ’s platform.
  • Drive top-down post-sales program management across interconnected workstreams (system build, facilities/data centre readiness, networking, platform support).
  • Keep IonQ and the customer aligned on milestones, risks, and dependencies.
  • Help translate the contract into an executable plan, remove adoption blockers, and ensure the customer realizes value from the partnership.
  • Increase adoption and consumption, improve customer and contract satisfaction, and help position South Korea as a scalable growth region for IonQ over time.
  • Own adoption/consumption for clients: onboard users to IonQ Quantum Cloud, track usage, and drive adoption.
  • Run post-sales execution as the single accountable lead.
  • Lead stakeholder management and monthly reporting.
  • Build the customer success operating system for the account.

Requirements

  • Strong experience leading complex, cross-functional customer programs in a technical environment
  • The judgement and presence to navigate ambiguity, read the room, and keep both IonQ and the customer aligned
  • Comfortable working with technical teams, understanding platform usage signals, and ensuring we deliver to the letter and spirit of the contract.
  • Fluent Korean and ability to be based in South Korea with 3 days/week on-site expectation.
  • Proven program / project leadership across multiple dependent workstreams (delivery, onboarding, facilities/ops, technical stakeholders).
  • Enough technical credibility to work with quantum/HPC-adjacent stakeholders (HM preference: advanced degree in Physics or related STEM).
  • Strong customer exec presence + contract discipline (manage expectations, prevent delivery/contract misalignment, drive satisfaction).
  • Demonstrated ability to drive measurable adoption/consumption in a platform/technical product environment (can point to usage lift, retention improvement, or time-to-value reduction).
  • Strong cross-cultural stakeholder leadership with evidence of navigating Korean institutional contexts (government, research, or large enterprise), balancing diplomacy with firmness when commitments slip.
Benefits
  • Be part of a team that’s shaping the future of quantum. We offer more than just a role, you’ll join a world class community of scientists, engineers and innovators working to unlock the full potential of quantum computing.
  • We offer a range of benefits, including opportunities to further your career alongside industry leaders, a competitive salary with IonQ stock options, an annual performance bonus, generous annual leave, flexible hybrid working, private medical and dental insurance for you and your family, and much more.
  • Join us and be part of the future of quantum computing.
  • We’re proud to be an equal opportunity employer and welcome applicants from all backgrounds.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject leadershiptechnical program managementquantum computingHPC (High-Performance Computing)platform usage analysiscustomer onboardingstakeholder managementcontract executiondata center readiness
Soft Skills
customer successcross-cultural leadershipcommunicationjudgmentadaptabilitydiplomacyfirmnessrelationship managementproblem-solvingalignment facilitation