Field Service Engineer – High Volume Manufacturing

Oxford Instruments plc

Senior Field Service Engineer maintaining Oxford Instruments’ plasma etch and deposition systems for semiconductor manufacturers. Leading installations, maintenance, troubleshooting, customer training, and uptime improvements.

Posted 8/10/2026full-timeConcord • Massachusetts, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supporting semiconductor manufacturing through advanced plasma etch and deposition systems, with a strong focus on troubleshooting, maintenance, and customer relationship management. Proficient in cleanroom operations and safety protocols, ensuring optimal performance and reliability in production environments.

Highest-signal resume keywords

Field Service ExperiencePlasma Etch SystemsVacuum Leak DetectionElectrical TroubleshootingCustomer Relationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Electrical EngineeringMechanical EngineeringPlasma Deposition SystemsTurbo PumpsCryo PumpsRF Power ComponentsVacuum Leak DetectorsDVMsLCR MetersMechanical Schematics

Soft Skills

Effective CommunicationProblem-SolvingAdaptabilityTeamworkIndependent Work

Tools & Technologies

Brooks PlatformsPfeiffer/Edwards Pumping SystemsMKS ComponentsRF Power MetersMultimetersMegohm Meters

Certifications & Qualifications

Bachelor’s Degree in Electrical EngineeringBachelor’s Degree in Mechanical EngineeringBachelor’s Degree in Physics

Industry Keywords

Semiconductor IndustryCleanroom OperationsRIEPECVDICPALDAPC CalibrationMFC Optimization

About the role

Key responsibilities & impact

Represent Oxford Instruments as the senior onsite technical expert supporting High Volume Manufacturing semiconductor customers
Lead installation and commissioning of advanced plasma etch and deposition systems
Execute scheduled and emergency preventive and corrective maintenance
Diagnose root causes and validate repairs against vacuum tolerances, leak-up rates, and process benchmarks
Build customer relationships through responsive communication and hands-on training
Resolve complex hardware and software issues and provide remote support when needed
Calibrate critical components and implement performance-enhancing system upgrades
Serve as dedicated senior engineer supporting customer production operations from 8:00 AM–5:00 PM
Drive uptime, availability, MTTR, and first-time-fix performance
Support tool installations, qualifications, and production ramp activities
Partner with Process Engineers, Customer Success, Engineering, and Operations
Lead root-cause investigations and reliability improvements
Mentor junior Field Service Engineers
Participate in daily operational reviews and weekly customer performance meetings

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, or a related technical field; equivalent hands-on semiconductor equipment service experience may substitute
3–5 years of field service experience in the semiconductor industry focused on plasma etch and deposition systems
Familiarity with cleanroom operations and safety protocols
Hands-on experience with turbo pumps, cryo pumps, and roughing pumps
Skilled in troubleshooting 208V electrical systems and 24V control subsystems
Experience with RF power components and pneumatic systems
Proficiency with vacuum leak detectors, RF power meters, DVMs, LCR meters, multimeters, and megohm meters
Ability to read and interpret mechanical, pneumatic, and electrical schematics and plumbing diagrams
Strong understanding of RF theory and inductively coupled plasma systems
Familiarity with RIE, PECVD, ICP, and ALD semiconductor processes
Valid driver’s license, safe driving record, and passport
Ability to travel independently and commit to extensive Monday–Friday weekday travel
Physical agility and comfort working in confined or awkward spaces
Ability to lift and handle equipment weighing up to 50 lbs independently
Preferred experience with Brooks platforms, Pfeiffer/Edwards pumping systems, and MKS components
Knowledge of APC and MFC calibration and optimization
Strong manual dexterity and ability to maintain an organized cleanroom workspace
Effective communication, listening, problem-solving, adaptability, independent-work, and teamwork skills
Applicants must be authorized to work for any employer in the United States; visa sponsorship or transfer is unavailable

Benefits

Comp & perks

Full-time, benefited position
Extensive weekday travel to support customer installations and service needs
Customer training and professional development through continuous learning
Opportunity to innovate, support growth, improve productivity, and develop careers
Inclusive environment and culture where difference is valued
Employee empowerment and collaboration
Benefits are referenced, but specific benefit types are not listed