Manager, Cybersecurity and Infrastructure

Oxfam America

Cybersecurity and Infrastructure Manager securing Oxfam’s technology systems supporting global poverty and injustice initiatives. Leading infrastructure, incident response, helpdesk, vendors, and IT asset management.

Posted 8/12/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $105,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT infrastructure management, cybersecurity operations, and incident response, with a strong focus on maintaining secure and scalable systems. Proficient in vendor management, policy development, and strategic technology implementation.

Highest-signal resume keywords

IT Infrastructure ManagementCybersecurity OperationsIncident ResponseVendor ManagementPolicy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Networking PrinciplesFirewallsEndpoint ProtectionCloud ServicesSecurity OperationsVulnerability ManagementTicketing SystemsPolicy DocumentationSystem ArchitectureDisaster Recovery

Soft Skills

Excellent Communication SkillsCritical ThinkingAnalytical CapabilitiesSolution-Oriented MindsetStrategic Thinking

Tools & Technologies

Microsoft IntuneO365AzureJiraServiceNowMerakiSIEM ToolsAudiovisual SystemsCloud ServicesEndpoint Management

Certifications & Qualifications

Azure CertificationCybersecurity CertificationITIL Certification

Industry Keywords

NonprofitAdvocacyInternational DevelopmentPCIPIIGDPRHIPAAPrivacy StandardsSecurity StandardsTechnology Strategies

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityFirewallsServiceNow

About the role

Key responsibilities & impact

Coordinate with Oxfam International InfoSec, affiliate infrastructure teams, business units, staff, applications managers, vendors, and consultants
Lead and maintain stable, secure, and scalable IT systems
Coordinate with the managed security services provider to monitor, report, and resolve cybersecurity threats and vulnerabilities
Lead security incident response, investigation, documentation, analysis, and remediation
Maintain security policies, standards, practices, privacy requirements, and acceptable-use guidelines
Manage firewalls, VPN access, endpoint protection, vulnerability scans, penetration tests, backups, and disaster recovery
Conduct security audits and assessments
Maintain infrastructure documentation, network diagrams, system architecture, configuration standards, asset inventories, and operational procedures
Oversee on-premise and cloud infrastructure, network devices, servers, and backups
Administer Microsoft Intune, endpoint provisioning, configuration, compliance, and lifecycle management
Manage the O365 environment for Oxfam America
Oversee patch management across servers, endpoints, and network devices
Optimize audiovisual equipment and conference-room technology for hybrid and in-person meetings
Troubleshoot system issues and lead infrastructure upgrades and improvements
Lead the helpdesk team, ticket management, escalation support, end-user tools, account provisioning, and access controls
Procure IT hardware and software, negotiate vendor quotes, and manage IT asset inventories and lifecycles

Requirements

What you’ll need

BA or BS in Information Technology or Computer Science, or equivalent combination of experience, education, and training
5+ years of experience in IT infrastructure and cybersecurity roles, including team and vendor management
In-depth knowledge of networking principles, firewalls such as Meraki, endpoint protection, cloud services including O365 and Azure, and device management such as Intune
Proficiency in security operations, incident response, vulnerability management, and familiarity with SIEM tools
Hands-on experience with ticketing systems such as Jira and ServiceNow
Working knowledge of audiovisual systems for conference rooms
Excellent oral, written, and presentation communication skills
Critical thinking, analytical capabilities, and a solution-oriented mindset
Ability to operate independently and apply strategic thinking with technical depth
Expert-level knowledge of data, information, and security standards, policies, and architecture
Contract and vendor negotiation and relationship management skills
Experience researching, evaluating, and proposing technology strategies
Experience creating, modifying, and producing policy and procedural documentation
Proven experience implementing technology systems and liaising between IT and business partners
Preferred: experience supporting nonprofit, advocacy, or international development organizations
Preferred: experience with Azure, AWS, PaaS, SaaS, O365, Box, and integrations
Preferred: knowledge of PCI, PII, GDPR, HIPAA, and related privacy and security practices and laws
Preferred: certification in Azure, cybersecurity, or ITIL

Benefits

Comp & perks

Remote work option
Professional development and continuous learning opportunities
Reasonable accommodations for applicants with disabilities
Equal opportunity and inclusive workplace
Safeguarding and respectful workplace policies