Senior Product Manager, Guest Lifecycle – Loyalty
Owner.com
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
Visit company websiteExplore more
Salary
💰 $190,000 - $230,000 per year
Job Level
About the role
- Develop the roadmap for Owner's lifecycle marketing and loyalty platforms, balancing growth initiatives, experience improvements, and big strategic bets
- Increase guest retention and order frequency by building automated campaigns and loyalty mechanics that turn one-time guests into regulars
- Lead the evolution of Owner's loyalty program, drawing on proven playbooks from leading restaurant chains and adapting them for independent restaurants at scale
- Use AI to personalize marketing at scale — delivering the right brand-specific messages and offers to millions of guests across tens of thousands of restaurants
- Drive measurable ROI through rigorous incrementality testing and attribution, ensuring customers can see and trust the value Owner’s marketing programs delivers
- Deliver results for customers that help Owner.com become the most loved brand in restaurant software
Requirements
- 5+ years of product management experience
- Ability to get things done: you have a track record of shipping software that made a difference for your customers
- Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful
- Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs
- Strong data fluency: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuition
- Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them
- Clear written and verbal communication: you’re a force for clarity and alignment, ensuring everyone’s on the same page
- Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you’re comfortable talking with engineers about project scope and tradeoffs.
Benefits
- comprehensive health coverage
- remote-first workplace
- unlimited PTO
- extra fun perks!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementautomated campaignsloyalty mechanicsincrementality testingattributiondata fluencycustomer researchhigh-level architectureAI personalizationsoftware shipping
Soft Skills
customer empathyclear communicationindependenceproblem-solvingstrategic thinkingadaptabilitycollaborationclarityalignmentdecision-making