Owner.com

Senior Customer Strategy Analyst

Owner.com

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $140,000 - $180,000 per year

Job Level

Tech Stack

About the role

  • uncovering high-impact opportunities to help our customers succeed
  • collaborating across the business to execute on them
  • building the data products and tools that power retention improvements
  • supporting strategic decision-making for the Customer Success function

Requirements

  • 4+ years in analytics, strategy, or ops - whether that's management consulting, startup analytics, or a hybrid path that's hard to label
  • Excellent numerical skills, with additional technical background or education strongly preferred. SQL/Python skills a plus!
  • You've built things - dashboards, tools, processes - not just delivered decks
  • You dig into root causes until you actually understand the problem, not just the symptoms
  • Comfortable with ambiguity; you don't need a playbook to figure out what to work on next
  • Experience with SaaS, marketplaces, or high-growth startups preferred
  • Restaurant industry experience is a plus!
Benefits
  • comprehensive health coverage
  • remote-first workplace
  • unlimited PTO
  • extra fun perks!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analyticsstrategyoperationsSQLPythondashboard developmenttool developmentprocess developmentnumerical skills
Soft Skills
collaborationproblem-solvingcomfort with ambiguityroot cause analysis