Customer Support Representative
Owner.com
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇷 Costa Rica
Visit company websiteSalary
💰 $20,000 per year
Job Level
Mid-LevelSenior
About the role
- Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests.
- Maintain a customer satisfaction level over 90%
- Use Salesforce to log all activities and interactions with our customers
- Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers.
Requirements
- Customer-facing support experience, preferably at a software company.
- Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages.
- A designated work from home area, with high-speed internet connection and free from interruptions and background noise.
- Experiencing working in a fast-paced environment.
- Experience with a telephony system such as Talkdesk or RingDNA
- Past experience with restaurants is a huge plus!
Benefits
- comprehensive health coverage
- remote work
- unlimited PTO
- extra fun perks!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer-facing support experiencetelephony system experienceSalesforce
Soft skills
communication skillscollaborationcustomer satisfaction focusability to work in a fast-paced environment