Senior Device Lab Engineer
Owner.com
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $190,000 - $230,000 per year
Job Level
Senior
Tech Stack
IoTJamfVMware
About the role
- Own the device lab end-to-end: procure, provision, organize, and maintain a fleet of POS tablets, networking equipment, payment devices, printers, and related peripherals.
- Define and execute device validation plans across changing variables including: hardware models and revisions device configuration and provisioning states OS versions and patch levels Owner POS application versions peripheral firmware and connection types (USB, Bluetooth, Wi-Fi, Ethernet)
- Build and maintain a testing matrix that captures supported and in-progress combinations; continuously expand coverage as we add new devices and markets.
- Create and evolve SOPs for hardware/software testing, device setup, troubleshooting, and re-qualification when any variable changes.
- Run regression and acceptance testing for POS releases, peripheral integrations, and OS/firmware updates; clearly document results and risks.
- Investigate and root-cause device issues by reproducing bugs in the lab, isolating variables, and partnering with engineering to land fixes.
- Partner cross-functionally with POS Engineering, Mobile/Backend, Payments, Support, and Product to drive lab priorities and release readiness.
- Improve lab efficiency over time, including lightweight automation for repeatable test flows, inventory tracking, and device health monitoring.
- Help define lab strategy as we scale: what to standardize, what to automate, and what future hires or tooling will be needed.
Requirements
- 3+ years in device, hardware, systems, or integration testing - ideally in POS, payments, mobile, IoT, or consumer electronics.
- Hands-on experience testing integrated hardware + OS + application + peripherals in real device environments (not just simulators).
- Experience using or administering Mobile Device Management (MDM) solutions to provision, configure, secure, and maintain fleets of tablets/devices (e.g., Esper, Microsoft Intune, VMware Workspace ONE (AirWatch), Jamf, Kandji, SOTI MobiControl, Scalefusion, or Hexnode, or similar).
- Comfortable with device provisioning, OS flashing/updating, firmware management, and peripheral bring-up.
- Experience building test automation for hardware/device workflows (even small scripts or harnesses).
- Track record of defining, documenting, and maintaining SOPs for test labs or hardware/software validation processes.
- Strong instinct for building clear test matrices, prioritizing risk-based coverage, and spotting gaps before they ship.
- Strong debugging skills: logs, repro steps, variable isolation, and communicating findings clearly to engineers.
- Organized, detail-oriented lab operator who can manage inventory, keep environments consistent, and maintain high signal test results.
- Ability to thrive in ambiguity and build new functions from zero to one.
Benefits
- comprehensive health coverage
- remote-first workplace
- unlimited PTO
- extra fun perks!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
device testinghardware testingintegration testingOS flashingfirmware managementtest automationSOP documentationdebuggingtest matrix creationrisk-based coverage
Soft skills
organizational skillsdetail-orientedcommunication skillsproblem-solvingadaptabilitycollaborationprioritizationanalytical skillsinventory managementprocess improvement