Senior Product Manager, Guest Experience
Owner.com
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $190,000 - $230,000 per year
Job Level
Senior
About the role
- Develop the roadmap for guest-facing ordering, balancing growth initiatives, experience improvements, and big strategic bets
- Drive more guests to order directly from Owner customers by making the experience fast, clear, and easy
- Use AI to optimize customers’ menu presentation at scale across tens of thousands of restaurant menus
- Elevate usability, accessibility, and product delight across every interaction
- Help Owner.com become the most loved brand in restaurant software
Requirements
- 5+ years of product management experience
- Ability to get things done: you have a track record of shipping software that made a difference for your customers
- Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful
- Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs
- Strong data fluency: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuition
- Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them
- Clear written and verbal communication: you’re a force for clarity and alignment, ensuring everyone’s on the same page
- Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you’re comfortable talking with engineers about project scope and tradeoffs
Benefits
- The estimated starting base salary range for this role is $190-230K, plus a generous pre-IPO equity package
- Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementsoftware developmentdata analysisAI optimizationmenu presentationusability designaccessibility standardscustomer researchquantitative data integrationqualitative data analysis
Soft skills
ability to get things doneexcellent product sensedeep customer empathystrong data fluencyproficiency handling ambiguityclear written communicationclear verbal communicationindependencealignment facilitationtechnical complexity understanding