QA Engineer

• Evaluate the customer interactions led by our CSMs on both proactive outreach calls and reactive retention calls.
• Ensure that we hit a high standard of service based on our Customer Success Quality rubrics.
• Identify recurring gaps in communication or process.
• Surface coaching opportunities and collaborate closely with Success leadership to recommend training and process improvements.
• Listen to and score Customer Success calls that aim to increase customer retention through both proactive and reactive motions.
• Provide clear trends and coaching opportunities based on rubrics scores to Success leadership.

Quality Assurance Specialist – Customer Success

Lead QA Engineer – Manual and API Testing

QA Solutions Architect

QA Engineering Analyst

QA Automation – Core Payments