Security Operations Specialist
OWL Services
full-time
Posted on:
Location Type: Office
Location: Montgomery • Alabama • United States
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About the role
- Provide technical support and assistance to both OWL personnel and OWL customers.
- Support the customer by monitoring and maintaining OWL-installed equipment at customer sites.
- Ensure proper configuration, maintenance, and monitoring of customer DVR and security cameras.
- Evening and weekend on-call duties are required.
- Perform other duties as assigned.
Requirements
- Three-five years of computer hardware/network troubleshooting experience, and can demonstrate these abilities.
- Basic knowledge of networking (i.e., program IP addresses, Subnet Masks, and Gateways).
- Ability to troubleshoot the Windows OS.
- Ability to diagnose computer hardware and software related problems remotely, and have the ability to confer this information to employees and customers.
- Must possess good communication skills, both verbally and written.
- Prefer the ability to set up and program CCTV DVRs, HVRs, and NVRs.
- Prefer the ability to set up and configure various types of analog and network-based cameras.
- Prefer the ability to troubleshoot connections issues, focusing, and lens configuration of analog and network based cameras.
- Background in one or more of the following fields is a plus: video surveillance, networking, and computer repair.
Benefits
- 10 Paid Holidays
- Flexible Time Off
- 401(k) Company Match
- Health, Dental, and Vision Insurance
- HSA and FSA
- Disability & Occupational Accident Insurance
- Company-Paid Life Insurance Policy
- Employee Assistance Program (EAP)
- World-class paid training program for you to learn the skills for long term career success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
computer hardware troubleshootingnetwork troubleshootingWindows OS troubleshootingCCTV DVR setupHVR setupNVR setupanalog camera configurationnetwork-based camera configurationconnection troubleshootinglens configuration
Soft Skills
communication skills