Collections Representative

Owens & Minor

Collections Representative at Accendra Health managing unpaid claims with insurance companies. Responsible for coordinating collection activities and maintaining accurate account records in remote work environment.

Posted 5/13/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $14 - $16 per hourWebsite

About the role

Key responsibilities & impact

Follows-up with insurance companies to resolve unpaid claims.
Researches any overdue account balance that is fully or partially unpaid.
Reviews unpaid and underpaid claims.
Resubmits or appeals as necessary.
Verifies payment information adjustments to supervisor.
Coordinates collection activities for delinquent accounts.
Complies with the Fair Debt Collector Practices Act (FDCPA).
Responds to customer inquiries regarding account status.
Researches customer’s accounts thoroughly and documents appropriately.
Resolves discrepancies and prepares adjustments and refunds as necessary.
Ensures accurate entry of collection activity information into the billing system.
Initiates payments and resubmits bills as necessary.

Requirements

What you’ll need

High school diploma is required.
One year of related experience is required.
Basic skills in Word and Excel.
English (reading, writing, verbal).
Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Benefits

Comp & perks

Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims resolutionaccount researchpayment verificationcollection activitiesdiscrepancy resolutionbilling system entrymathematical proficiencyspreadsheet data interpretation

Soft Skills

customer servicecommunicationattention to detail