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Sales Operations Associate
Owens & MinorHandles intake of all new referrals for diabetic medical equipment and supplies at Accendra Health. Navigates patients through insurance coverage and medical records retrieval processes.
About the role
Key responsibilities & impact- Handles the intake of all new referrals to Byram Healthcare for diabetic medical equipment and supplies
- Navigates new patients through the medical records retrieval process, evaluation of insurance criteria and coverage, health plan authorizations, and shipment of initial orders
- Reviews all new referrals to Byram Healthcare for CGM, Insulin pumps and related diabetic testing and equipment supplies
- Verifies relevant demographics, insurance information, and products with patients
- Manages assigned patients through medical records retrieval requests, prior authorization submissions, and shipment processes
- Ensures patients meet all insurance criteria for specific CGM and insulin pumps being ordered
- Completes benefits verification and eligibility checks with insurance plan providers
- Accurately selects correct product and catalog codes, and billing and insurance information
- Charts all calls and notes in the patient’s record, thoroughly documenting performed activities in internal records systems as part of onboarding process
- Maintains consistent communication with manufacturer partners on relevant intake and equipment issues
- Provides outstanding customer service to patients throughout the new intake process
Requirements
What you’ll need- High School Diploma or equivalent required
- Healthcare industry and/or sales experience highly preferred
- Working proficiency in MS Office and ability to learn CRM platforms
- Experience with Salesforce, inContact, EHR, and payer portals preferred
- Excellent communication skills (written and verbal)
- Proven ability to manage duties with significant telephone and computer utilization
- Great telephone customer service skills
- Willingness to learn
Benefits
Comp & perks- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical records retrievalinsurance verificationbenefits verificationprior authorizationproduct selectionbilling informationcatalog coding
Soft Skills
communication skillscustomer serviceorganizational skillsattention to detailwillingness to learn
Certifications
High School Diploma