Owens & Minor

Customer Advocate

Owens & Minor

full-time

Posted on:

Location Type: Hybrid

Location: Phoenix • Arizona • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $60,000 - $75,000 per year

About the role

  • Ensures that the customer is satisfied with company products and services.
  • Works closely with Sales Account Executives and oversees day-to-day relationship with customer.
  • Ensures schedules and budgets are met according to contractual agreements.
  • Develops and maintains strong, account-specific operational processes and performance with the customer.
  • Performs duties on-site with the customer, reacting in a timely manner to customer information and requests.
  • Manages and ensures contract compliance to all agreed terms and conditions.
  • Collaborates with off-site personnel to ensure accurate and consistent information is present for the customer.
  • Acts as liaison between the Hospital and division department heads to ensure smooth conversions.
  • Drive conversions and manages data.
  • Provides sales analytics and daily reporting (add to stock part number changes, contract compliance, new quotes, loading/maintaining substitution list, ship to adds, customer set up, etc.).
  • Completes Sales analysis for customers and sales teams.
  • Supports strategy of the territory sales leader, driving proprietary products with existing and new customer targets.
  • Manages pricing, including sharing pricing information and addressing pricing issues with customers.
  • Maintains critical products lists, reviews backorder notes with customers/requests action, discusses at risk items, and plans course of action with the customer.
  • Manages product substitutions including monitoring inventory, providing suggested substitute options to the customer, and establishing customer approved substitutions.
  • Evaluates usage spikes with the customer.
  • Reviews remaining allocations with customers and sends requests for additional allocations to PAS.
  • Converts additional Not Stocked products to Stock.
  • Sets up new accounts/ship-to information.
  • Manages reporting needs (providing inventory reports on COI OH balances, providing customer contacts for required reporting & SF cases (OMM), analyzing customer request for custom reports, etc.).
  • Performs additional duties as directed.

Requirements

  • Bachelor’s Degree
  • 2 or more years of related experience (sales, customer service, customer relationship management, supply chain, hospital distribution, etc.)
  • Or any equivalent combination of education and experience to meet the above requirements.
  • Technological fluency with email, internet, Microsoft Office (PowerPoint, Word, Excel)
  • Strong ability to use multiple systems and various report software to combine and synthesize information.
  • Strong verbal and written communication skills.
  • Strong influencing skills
  • Ability to work independently
  • Able to facilitate problem solving
Benefits
  • Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
  • Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
  • Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
  • Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
  • Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
  • Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
  • Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
  • Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales analyticscontract compliancedata managementinventory managementreportingcustomer relationship managementproblem solvingaccount managementpricing managementsales analysis
Soft Skills
communication skillsinfluencing skillsindependencecollaborationcustomer satisfaction focusorganizational skillsrelationship managementtimelinessadaptabilityfacilitation
Certifications
Bachelor’s Degree