Communicate directly with shipping providers to resolve delivery issues.
Generating shipping labels.
Handling returns and delivery issues, including courier pickups and creating shipping labels.
Handle claims from start to finish, ensuring fair and timely resolution for both customers and the business.
Collaborate closely with cross-functional teams to ensure smooth logistics operations.
Develop a deep understanding of relevant processes and workflows.
Updating the system with relevant information and steps taken while resolving logistics & claims cases.
Take ownership of cases and drive them to resolution.
Analyze trends and root causes of logistics and claims to identify areas for process improvements.
Contribute to the development and implementation of new processes to improve logistics operations efficiency.

Requirements

Work experience in customer support (preferably).
Understanding of logistics procedures and best practices is a plus.
Strong understanding of customer service best practices and principles.
Excellent analytical abilities to assess complex situations and make data-driven decisions.
Proactive nature and customer obsession.
Excellent communication skills, both verbal and written.
Ability to identify root causes of issues and develop effective solutions.
Open mind and ability to quickly adapt.
Startup (all-hands-on-deck) approach.
Proficient spoken and written English & Lithuanian language skills.

Benefits

Learning budget for your personal and professional growth;
Private health insurance;
Employee stock option plan;
Close collaboration with ambitious colleagues & a real opportunity to shape the “big picture”;
Flexible working hours & remote work opportunities;
Pet-friendly office with collaborative spaces, chill zones, our own gym & a kitchen full of snacks and drinks;
Ovoko covers the cost of a monthly public transport ticket for all our employees.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

shipping label generationlogistics proceduresclaims handlingdata analysisprocess improvement

Soft Skills

customer supportanalytical abilitiesproactive naturecustomer obsessioncommunication skillsproblem-solvingadaptabilitycollaboration