Overwolf

Customer Success Manager

• Own the end-to-end onboarding of new publishers, building rapport and fostering long-term partnerships.
• Manage an established portfolio of publishers, focusing on retention and growth.
• Maintain personalized, ongoing communication with each publisher.
• Advocate for publisher needs by addressing feature and data requests, reporting, and tools.
• Collaborate with internal teams to resolve roadblocks and ensure smooth implementations.
• Identify key trends across accounts, escalate when necessary, and introduce new strategies to increase revenue and enhance the client experience.
• Conduct quarterly business reviews (QBRs) and regular check-ins to strengthen relationships, analyze performance, and uncover opportunities for improvement.

Publisher Success Manager