Overwatch Imaging

Systems and Test Analyst

Overwatch Imaging

full-time

Posted on:

Location Type: Hybrid

Location: Hood River • Oregon • 🇺🇸 United States

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Salary

💰 $65,000 - $75,000 per year

Job Level

JuniorMid-Level

About the role

  • Customer Issue Triage & Resolution: Analyze customer-reported problems by reviewing log files and error messages, attempting to reproduce and resolve straightforward issues.
  • Quality Assurance Testing: Work closely with QA and development teams, contribute to QA by writing test cases and executing manual tests.
  • Documentation & Process Improvement: Document frequent support solutions and provide feedback to the product team about recurring customer pain points.
  • Cross-Functional Collaboration: Interface daily with software developers, product managers, and program managers.

Requirements

  • 2–5 years experience in roles such as IT Help Desk, Technical Support, or QA testing (or a mix of these).
  • Technical Aptitude & Troubleshooting Skills: You are tech-savvy and quickly learn new software/hardware systems.
  • Experience with help desk ticketing systems (e.g., Jira Service Management) and basic IT troubleshooting is expected.
  • Any exposure to software testing methodologies or tools is a plus.
  • A bachelor’s degree or associate degree especially with some exposure to GIS is a nice-to-have, but not required.
Benefits
  • Generous unlimited PTO policy to empower employees to make decisions about work life balance based on work and home needs.
  • Recognizes 10 company holidays.
  • Medical and Dental premiums are 100% covered for employees and their families, plus a pre-tax health savings account.
  • Matching contributions up to 4% of pay for 401K Retirement Savings.
  • Stock Options in our growing company.
  • Late Start Wednesday: A weekly block to have focus time away from meetings and calls.
  • An opportunity to work from home, flex your schedule or self-directed time to focus on training and development.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingquality assurance testingtest case writingmanual testingsoftware testing methodologies
Soft skills
customer issue resolutioncross-functional collaborationdocumentationprocess improvementanalytical skills