Overton

Customer Support

• You’ll support our clients in a specific region or sector by providing onboarding assistance, tailored virtual training sessions, regular check-ins, and proactive engagement to help increase usage or uptake when needed.
• You’ll deliver friendly, timely responses to customer support requests — handling everything from simple access issues to in-depth questions about our data.
• You’ll create, update, and collaborate on customer education resources, working closely with both the E&S team and the wider Overton team.
• You’ll keep our CRM (Pipedrive) up to date, ensuring we maintain accurate records of client contract details and our interactions with them.
• You will support client renewal communications - ensuring a smooth renewal process.
• You’ll develop a deep understanding of the Overton platform — particularly the data it collects and how clients use it while keeping track of interesting use cases, user projects, and research.
• You’ll act as a bridge between our users and the rest of the company, sharing their feedback and requirements in product development discussions, helping to prioritise new features, and contributing to the platform’s evolution in real time.
• You’ll collaborate closely with colleagues on projects and company-wide initiatives as needed.

Product Support Specialist