Project Manager – Customer Delivery Support
Overstory
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Sustain the end-to-end delivery of multiple concurrent customer projects.
- Own the delivery triage backlog and ensure quick resolution of issues, coordinating priorities with the engineering, product, and customer success teams.
- Communicate and help teams uphold realistic and ambitious project timelines; proactively identify risks and remove blockers.
- Provide clear, concise status updates and reporting to internal stakeholders.
- Identify process gaps and propose initiatives to improve delivery workflows, reporting, and project outcomes.
Requirements
- 5+ years of experience as a Project or Program Manager in a B2B SaaS environment, with a focus on enterprise customers (i.e. 1M+ ARR) with unique and/or complex delivery needs.
- Proven success managing multiple projects simultaneously with cross-functional teams.
- Exceptional organizational skills with the ability to prioritize competing tasks and manage ambiguity.
- Strong communication and collaboration abilities—comfortable aligning diverse stakeholders.
- Experience with using dashboards, workflows, and project management tools (e.g., Monday, Asana, Notion, Linear).
- Engagement with metrics to track project health, diagnose issues early, and help drive continuous improvement in delivery processes.
- Bonus: Experience in geospatial, environmental, or utility technology sectors; experience with scale-up organizations in a globally distributed remote setting.
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementprogram managementB2B SaaSmetrics trackingdelivery workflowsrisk identificationissue resolutionstatus reportingprocess improvementcross-functional team management
Soft Skills
organizational skillsprioritizationcommunicationcollaborationstakeholder alignmentproblem-solvingambiguity managementproactive identification of risksconcise reportinginitiative proposal