Account Manager

• Own and grow a portfolio of corporate and TMC partner accounts - ensuring retention, adoption, satisfaction, and measurable ROI across our travel optimization products;
• Lead post-sale relationships end-to-end: guide onboarding, drive steady-state adoption, and manage renewals with a focus on value realization;
• Expand revenue through upsell and cross-sell motions (Hotel Reshopping, AgentSee, Analytics) that increase savings and engagement;
• Run business reviews (QBRs) and maintain a disciplined client cadence;
• Ensure commercial and operational excellence: manage contracts, renewals, billing, and escalations while maintaining timely communication and accuracy;
• Partner cross-functionally with Sales, Product, and Operations to deliver a seamless client experience and resolve issues quickly;
• Track performance and opportunities in Salesforce - maintaining hygiene and reporting on activation, adoption, and expansion pipelines;
• Represent the customer’s voice internally, surfacing feedback and opportunities that influence product roadmaps and process improvements.

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