Overlake Medical Center & Clinics

Patient Access Scheduling Coordinator

Overlake Medical Center & Clinics

full-time

Posted on:

Location Type: Hybrid

Location: Bellevue • Washington • 🇺🇸 United States

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Salary

💰 $28 - $42 per hour

Job Level

Junior

About the role

  • Provide efficient, accurate and customer-focused communication services in the call center
  • Schedule routine and complex primary care and specialty appointments
  • Perform full patient registration at the time of the call
  • Answer routine insurance questions and obtain/verify insurance eligibility and benefits for some same-day and next-day appointments
  • Obtain current insurance information for new patients and notify the clinic team of the visit
  • Work collaboratively with back office teams to ensure patient needs are relayed in a timely manner
  • Ensure phone communication provides an exceptional patient experience
  • Work full-time 40 hours per week, Monday–Friday 8:30am–5:00pm, and follow Hybrid Work Schedule after 90-day probationary period

Requirements

  • High school diploma or GED required
  • Minimum 1 year of experience in a customer service role, physician office, hospital or other frontline customer contact experience in a business setting required
  • Experience working in a high-volume call center environment highly preferred
  • Demonstrated ability to provide exceptional customer service
  • Excellent telephone etiquette
  • Demonstrated strong communication skills and ability to work effectively with people in stressful situations
  • Ability to multi-task, be organized and detail oriented
  • Demonstrated proficient computer keyboard skills
  • COVID-19 vaccination requirement: proof of full COVID-19 immunization required (must provide immunization card before first day)
Benefits
  • Local, visible leaders who care about you
  • A values-based work environment
  • Medical insurance premiums as low as $0 per month
  • Many Overlake services covered at 100%
  • Tuition reimbursement up to $10,000 per year
  • Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting
  • Pre-tax and Roth after tax retirement savings plans
  • An expanded Employee Assistance Program
  • A caregiver support program to help with everything from childcare to eldercare
  • Free parking and Orca transit passes

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicepatient registrationinsurance verificationappointment schedulingtelephone etiquettemulti-taskingcomputer keyboard skills
Soft skills
exceptional customer servicestrong communication skillsorganizational skillsdetail orientedability to work under stress
Certifications
high school diplomaGEDCOVID-19 vaccination