Overlake Medical Center & Clinics

Call Center Representative

• Provides efficient, accurate and effective customer-focused communication services.
• Schedules routine and complex primary care and specialty appointments.
• Performs full patient registration at the time of the call.
• Answers routine insurance questions.
• Obtains and verifies insurance eligibility and benefits for some same day and next day appointments.
• Obtains current insurance information for new patients and notifies the clinic team of the visit.
• Works collaboratively with the back office teams to ensure patient needs are relayed in a timely manner.
• Ensures phone communication provides an exceptional patient experience.

Patient Access Scheduling Coordinator – Call Center

• Provide efficient, accurate and customer-focused communication services in the call center
• Schedule routine and complex primary care and specialty appointments
• Perform full patient registration at the time of the call
• Answer routine insurance questions and obtain/verify insurance eligibility and benefits for some same-day and next-day appointments
• Obtain current insurance information for new patients and notify the clinic team of the visit
• Work collaboratively with back office teams to ensure patient needs are relayed in a timely manner
• Ensure phone communication provides an exceptional patient experience
• Work full-time 40 hours per week, Monday–Friday 8:30am–5:00pm, and follow Hybrid Work Schedule after 90-day probationary period