Overlake Medical Center & Clinics

Call Center Representative

• Provide efficient, accurate and customer-focused communication services in the call center
• Schedule routine and complex primary care and specialty appointments
• Perform full patient registration at the time of the call
• Answer routine insurance questions and obtain/verify insurance eligibility and benefits for some same-day and next-day appointments
• Obtain current insurance information for new patients and notify the clinic team of the visit
• Work collaboratively with back office teams to ensure patient needs are relayed in a timely manner
• Ensure phone communication provides an exceptional patient experience
• Work full-time 40 hours per week, Monday–Friday 8:30am–5:00pm, and follow Hybrid Work Schedule after 90-day probationary period

Patient Access Scheduling Coordinator