Patient Access Scheduling Coordinator
Overlake Medical Center & Clinics
Patient Access Scheduling Coordinator – Call Center
Overlake Medical Center & Clinics
full-time
Posted on:
Location Type: Hybrid
Location: Bellevue • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $42 per hour
Job Level
Junior
About the role
- Provides efficient, accurate and effective customer-focused communication services.
- Schedules routine and complex primary care and specialty appointments.
- Performs full patient registration at the time of the call.
- Answers routine insurance questions.
- Obtains and verifies insurance eligibility and benefits for some same day and next day appointments.
- Obtains current insurance information for new patients and notifies the clinic team of the visit.
- Works collaboratively with the back office teams to ensure patient needs are relayed in a timely manner.
- Ensures phone communication provides an exceptional patient experience.
Requirements
- High school diploma or GED required.
- Minimum 1 year of experience in a customer service role, physician office, hospital or other frontline customer contact experience in a business setting required.
- Experience working in a high-volume call center environment highly preferred.
- Demonstrated ability to provide exceptional customer service.
- Excellent telephone etiquette.
- Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
- Ability to multi-task, be organized and detail oriented.
- Demonstrated proficient computer keyboard skills.
Benefits
- Medical insurance premiums as low as $0 per month.
- Many Overlake services covered at 100%.
- Tuition reimbursement up to $10,000 per year.
- Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
- Pre-tax and Roth after tax retirement savings plans.
- An expanded Employee Assistance Program.
- A caregiver support program to help with everything from childcare to eldercare.
- Free parking and Orca transit passes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicepatient registrationinsurance eligibility verificationappointment schedulingtelephone etiquettemulti-taskingcomputer keyboard skills
Soft skills
communication skillsorganizational skillsdetail orientedability to work under stresscollaborative work
Certifications
high school diplomaGED