Call Center Representative

• Provides efficient, accurate and effective customer-focused communication services.
• Schedules routine and complex primary care and specialty appointments.
• Performs full patient registration at the time of the call.
• Answers routine insurance questions.
• Obtains and verifies insurance eligibility and benefits for some same day and next day appointments.
• Obtains current insurance information for new patients and notifies the clinic team of the visit.
• Works collaboratively with the back office teams to ensure patient needs are relayed in a timely manner.
• Ensures phone communication provides an exceptional patient experience.

Patient Access Scheduling Coordinator – Call Center

Contact Center Associate – Generalist

Call Center Agent – Insurance Annuities

Patient Access Scheduling Coordinator