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Tech Stack
Tools & technologiesAWSAzureCloudGoogle Cloud Platform.NETPythonSQL
About the role
Key responsibilities & impact- Own the full implementation lifecycle from kickoff through go-live, serving as the primary technical point of contact for every customer.
- Translate customer environments and business requirements into practical implementation plans that actually work.
- Handle all technical configuration, user management, system integrations, and data pipeline work needed to get customers live — primarily within Microsoft Windows environments.
- Work across all Overjet products — IRIS and RCM — rather than specializing in a single area. Flexibility across the full product suite is essential to how this team operates.
- Run scoping calls to gather requirements, set timelines, and keep Sales, Engineering, and Customer Success aligned.
- Use AI tools to build and automate implementation workflows, helping customers go live faster and reducing repetitive work for the team.
- Keep every engagement on track with clear, timely communication that meets customers where they are, whether they're technical or not.
Requirements
What you’ll need- 5+ years of experience in a customer-facing technical role such as Solutions Engineer, Implementation Engineer, or Technical Account Manager.
- Clear communicator who can explain complex technical concepts to non-technical audiences without losing the thread.
- Hands-on experience with:
- SQL and database querying
- Microsoft Windows environments — this is where our software lives; comfort deploying and troubleshooting in Windows is essential (.NET and C# are a plus)
- Cloud platforms and basic networking (AWS, GCP, or Azure)
- Python or similar scripting languages
- Comfortable owning complex troubleshooting independently and seeing issues through to resolution.
- Strong technical foundation, however you got there.
Benefits
Comp & perks- Competitive Compensation and Equity
- Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
- 401k plans with a matching program
- Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
- Life and AD+D Insurance
- 8 weeks Paid Parental Leave
- Optional HSA with Employer contribution
- Flexible Time Off and company paid holidays
- Annual Learning and Development Stipend
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLdatabase queryingMicrosoft Windows.NETC#AWSGCPAzurePythonscripting languages
Soft Skills
clear communicationexplain complex conceptscustomer-facingflexibilitytroubleshootingindependent problem-solvingtimely communicationalignment with teamsgathering requirementssetting timelines