Customer Success Manager, DSO

Overjet

Manager of Customer Success at Overjet focusing on retention and expansion across SMB dental customers. Leading a team to develop strategies ensuring maximum value from the dental AI platform.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Hit, beat, and raise monthly and quarterly targets for net revenue retention, churn reduction, and expansion revenue.
Recruit, train, mentor, and manage a high-performing customer success team.
Develop comprehensive customer success strategies aligned with company objectives, customer lifecycle stages, and product adoption milestones.
Drive the entire post-sale customer journey from onboarding and activation through renewal and expansion.
Build and maintain strong relationships with key customers, dental professionals, and dental organizations.
Collaborate closely with cross-functional teams, including sales, product management, and marketing, to align customer success efforts with overall company objectives.
Prepare accurate and timely retention forecasts, health score reports, and presentations for senior management.

Requirements

What you’ll need

Proven track record of at least 5 years in customer success or account management, with a minimum of 2 years in a managerial role.
At least 2 years of experience working with dental practices or DSOs, with strong knowledge of dental industry dynamics.
Excellent leadership and team management skills, with the ability to inspire and motivate a customer success team to achieve and exceed retention and expansion targets.
Demonstrated experience developing and implementing successful customer success strategies, including onboarding programs, health scoring, and lifecycle engagement models.
Exceptional communication and interpersonal skills to establish and maintain relationships with customers, key stakeholders, and internal teams.
Analytical mindset with the ability to leverage data and customer health metrics to drive retention performance and identify expansion opportunities.
Ability to use systems and AI tools to draw conclusions and drive efficiencies.
Results-oriented with a strong sense of urgency, resourcefulness, and a proactive approach to problem-solving.
Proficiency in using CRM and customer success software tools (e.g., Salesforce, Gainsight, or similar platforms).

Benefits

Comp & perks

Competitive Compensation and Equity
Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
401k plans with a matching program
Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
Life and AD+D Insurance
8 weeks Paid Parental Leave
Optional HSA with Employer contribution
Flexible Time Off and company paid holidays
Annual Learning and Development Stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success strategiesonboarding programshealth scoringlifecycle engagement modelsdata analysisretention performanceexpansion opportunities

Soft Skills

leadershipteam managementcommunicationinterpersonal skillsanalytical mindsetresults-orientedproblem-solvingresourcefulnessproactive approach