Accounts Receivable Specialist

Overjet

Responsible for billing inquiries and payment collections for Overjet customers. Works cross-functionally to resolve issues while maintaining a professional customer experience.

Posted 4/23/2026full-timeRemote • 🇪🇬 EgyptMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for customer billing questions via email and phone
Proactively follow up with customers regarding outstanding invoices to ensure timely payment
Investigate and resolve billing issues by coordinating with internal teams such as Sales, Customer Success, and Finance
Manage and track billing inquiries and collection activities to ensure clear documentation and timely follow-up
Work with customers to address concerns, clarify invoice details, and resolve disputes
Maintain a professional and empathetic approach when communicating with customers, including in challenging or escalated situations
Identify recurring billing issues and collaborate with internal teams to improve processes and prevent future problems
Assist with maintaining accurate customer billing records and payment status
Support the Finance team with reporting and operational improvements related to billing and collections

Requirements

What you’ll need

Bachelor’s degree preferred
1–4 years of experience in customer support, billing operations, collections, or a similar customer-facing role preferred
Able to work continental US hours
Strong written and verbal English skills, with confidence interacting with customers by phone and email
Strong interpersonal skills to handle customer issues
Highly organized with strong follow-up skills and attention to detail
Self-starter who takes ownership of issues and drives them to resolution
Comfortable managing multiple conversations, cases, and priorities simultaneously
Experience working in fast-paced or high-growth environments is a plus
Familiarity with CRM, ticketing, or billing systems (such as Salesforce, NetSuite, Intercom, or Stripe) is a plus

Benefits

Comp & perks

Overjet is an equal opportunity employer.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billing operationscollectionscustomer support

Soft Skills

strong written communicationstrong verbal communicationinterpersonal skillsorganizational skillsattention to detailself-starterproblem-solvingcustomer servicetime managementconflict resolution

Certifications

Bachelor's degree