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About the role
Key responsibilities & impact- Design and execute over99’s risk strategy across payments, fraud, and player operations—combining analytical decision-making with strong operational execution.
- Own the overall risk and fraud framework across account security, payments, bonus abuse, and player activity.
- Design, maintain, and continuously optimise rule sets covering velocity checks, device/IP analysis, geo and payment method rules, and wagering or bonus triggers.
- Monitor and investigate suspicious activity daily, including multi-accounting, collusion, arbitrage, bonus abuse rings, and payment fraud patterns.
- Lead full-cycle case management—detection, evidence gathering, assessment, decisioning, and documentation.
- Collaborate with the Payments and Finance teams to manage chargebacks and disputes, conduct root-cause analysis, and implement effective prevention strategies.
- Partner with Customer Support to create clear playbooks for flags, holds, verification flows, and communication templates.
- Coordinate with Product, VIP, and Marketing teams to align risk, conversion, and performance objectives across promotions and payment journeys.
- Liaise with vendors (KYC, fraud scoring, payment processors, wallet services) to manage integrations, evaluate tools, and optimize configurations.
- Build structured reporting across fraud losses, abuse rates, chargebacks, false positives, and conversion KPIs.
- Establish a strong operational rhythm with SLAs, escalation paths, incident tracking, and continuous improvement cycles.
- Continuously enhance defences against abuse while maintaining frictionless player onboarding and payments efficiency.
Requirements
What you’ll need- 3–6+ years of hands-on experience in fraud, risk, or payments operations within a crypto casino.
- Live casino abuse experience.
- Strong investigative and analytical skills with a sharp eye for patterns, anomalies, and emerging threats.
- Deep familiarity with fraud vectors such as multi-accounting, device spoofing, promo abuse, account takeovers, and payment fraud.
- Data-driven mindset—comfortable pulling, interpreting, and presenting performance reports and trend analyses.
- Excellent communication and stakeholder management; can make confident, consistent decisions under pressure.
- Demonstrated the ability to protect platform integrity while maintaining high approval and conversion rates.
- Experience with crypto payments and wallets (on-chain awareness, wallet clustering, and transaction monitoring) strongly preferred.
- Familiarity with AML/KYC processes and escalation workflows.
- Experience configuring fraud or KYC tools, rule engines, and data vendors.
Benefits
Comp & perks- Competitive Salary – We pay top-of-market for top-tier talent.
- Remote-First Work Environment – Work from anywhere, collaborate globally.
- Generous Holiday Allowance – Take the time you need to rest and recharge.
- Flexible Time Off & Hours – We focus on results, not clocking in.
- Performance-Related Bonus – We reward outcomes, ownership, and real impact.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fraud operationsrisk managementpayments operationsinvestigative skillsanalytical skillsdata analysisrule engine configurationtransaction monitoringAML processesKYC processes
Soft Skills
communicationstakeholder managementdecision makingproblem solvingattention to detailcollaborationadaptabilitycritical thinkingtime managementleadership
