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Call Center Sales Intake Specialist
Ovation Law FirmLegal Intake Specialist at a fast-growing law firm engaging potential clients. Listening, qualifying, and directing them towards legal support after injuries with a sales-minded approach.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both English and Spanish, with a focus on customer service and sales. Proficient in managing inquiries and maintaining organized follow-ups in a high-volume environment.
Highest-signal resume keywords
Bilingual CommunicationSales-Minded ApproachCustomer Service ExperienceSalesforce DocumentationTyping Speed 45+ WPM
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceCase Detail AssessmentSales TechniquesLead ManagementDocumentation Accuracy
Soft Skills
Compassionate CommunicationVerbal CommunicationOrganizational Skills
Tools & Technologies
Salesforce
Industry Keywords
High-Volume Call CenterMedical OfficeLegal Office
About the role
Key responsibilities & impact- Respond to incoming inquiries via phone, web forms, and chat.
- Conduct compassionate discovery calls to gather and assess essential case details.
- Apply proprietary scripts and strict qualification criteria.
- Use an assumptive, sales-minded approach for live warm transfers.
- Accurately document all caller information in Salesforce.
- Manage follow-ups for pending leads and maintain an organized pipeline.
Requirements
What you’ll need- Strong English communication skills (C1 level), both verbal and written.
- Fully bilingual, fluent in both English and Spanish.
- At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.
- Exceptional verbal communication skills.
- Sales-minded approach focused on educating callers.
- Tech-savvy and comfortable typing 45+ WPM while speaking with callers.
Benefits
Comp & perks- 6 paid time-off (PTO) days per year
- Performance based incentives
- 100% remote work environment