Account Manager, Law Firm Referrals

Ovation Law Firm

Account Manager responsible for managing and optimizing law firm referral partners at Ovation Law Firm. Focusing on client outcomes and relationships in a rapidly growing personal injury firm.

Posted 7/26/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills to interpret performance metrics and improve operational processes while managing strategic partnerships and client relationships. Proven ability to collaborate across departments and enhance client satisfaction through effective communication and relationship management.

Highest-signal resume keywords

Strategic Account ManagementAnalytical SkillsCRM Systems ExperienceOperational Process ImprovementClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance Metrics InterpretationData AnalysisOperational Metrics MonitoringReferral Model EducationOnboarding Process Management

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsCritical ThinkingRelationship BuildingIndependent Decision-Making

Tools & Technologies

CRM SystemsSpreadsheets

Industry Keywords

Legal OperationsHealthcareProfessional ServicesReferral Network ExpansionHigh-Growth Organizations

About the role

Key responsibilities & impact

Source and evaluate potential referral partners, assessing fit with Ovation's business model and client needs.
Lead the onboarding process for new partners, educating them on Ovation's underwriting standards, referral model, and operating expectations.
Own the ongoing management of our referral partner portfolio, monitoring performance, responsiveness, client outcomes, and operational metrics.
Build trusted relationships while holding partners accountable to agreed-upon performance standards.
Work closely with Intake, Operations, Marketing, and Legal teams to ensure smooth case routing, timely communication, and exceptional client experiences.
Monitor case progression, partner decisions, and operational performance to identify risks before they become problems.
Analyze referral data, identify trends, and recommend improvements that increase conversion, client satisfaction, and revenue.
Continuously improve systems, processes, reporting, and partner performance through critical thinking and cross-functional collaboration.
Help expand Ovation's national referral network as we continue to grow into new markets.

Requirements

What you’ll need

Bachelor's degree.
3+ years managing strategic accounts, partnerships, client relationships, or operational programs.
Strong analytical skills with the ability to interpret performance metrics and identify opportunities.
Experience using CRM systems and spreadsheets to manage relationships and performance.
Excellent written and verbal communication skills.
Strong organizational skills with the ability to manage multiple priorities.
Comfortable making independent decisions while collaborating across multiple departments.
Experience within legal, healthcare, professional services, or other relationship-driven industries (preferred).
Personal injury or legal operations experience (preferred).
Experience working in high-growth organizations (preferred).
Experience building or improving operational processes (preferred).

Benefits

Comp & perks

Health, dental, and vision insurance benefits.
Paid time off (PTO).
Opportunity to directly influence the growth and success of a rapidly expanding law firm.
Long-term growth opportunities within a fast-growing organization.