Legal Intake Specialist – Personal Injury

Ovation Law Firm

Legal Intake Specialist connecting injured individuals with legal support at Ovation Law Firm. Guiding callers through the initial stages of their legal journey with compassion and urgency.

Posted 4/26/2026full-timeRemote • 🇬🇹 GuatemalaJunior💰 $5 - $8 per hourWebsite

About the role

Key responsibilities & impact

Respond to incoming inquiries via phone, web forms, and chat in real time, providing rapid, attentive support to individuals seeking legal help after an injury.
Conduct concise (5–8 minute), compassionate discovery calls to gather and assess essential case details such as incident information, injuries, liability, and insurance status.
Apply proprietary scripts and strict qualification criteria to quickly determine whether a case is a fit for partner legal teams.
Use an assumptive, sales-minded approach to perform live warm transfers to our partner legal teams or schedule timely callbacks for qualified leads.
Accurately document all caller information, case details, and outcomes in Salesforce, ensuring data accuracy and completeness.
Manage follow-ups for pending leads, maintaining an organized pipeline and re-engaging prospects who were not ready to proceed on initial contact.

Requirements

What you’ll need

Strong English communication skills (C1 level), both verbal and written.
Fully bilingual, fluent in both English and Spanish.
At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.
Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly.
Sales-minded approach focused on educating callers and guiding them toward taking action on their personal injury matter.
Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously.
Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace.
Must have a laptop or desktop computer with a minimum of 8GB RAM and an Intel Core i5 processor or higher.
Must have a stable internet connection with a minimum speed of 25 Mbps.
Available to work U.S. business hours.
Willingness to use time-tracking software.

Benefits

Comp & perks

6 paid time-off (PTO) days per year
Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.
100% remote work environment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case assessmentdata documentationsales techniquescustomer servicecall center experiencebilingual communicationtyping speed 45+ WPMlegal terminologyqualifying leadsfollow-up management

Soft Skills

strong communicationempathyrapport buildingindependenceorganizationactive listeningproblem-solvingadaptabilitytime managementsales-minded approach