Intake Training Manager – LATAM

Ovation Law Firm

Training Manager leading onboarding and coaching for Lemon Law and Personal Injury Intake teams. Responsible for designing programs and conducting ongoing training sessions in a remote environment.

Posted 4/23/2026full-timeRemote • 🇬🇹 GuatemalaMid-LevelSenior💰 $9 - $12 per hourWebsite

About the role

Key responsibilities & impact

Lead the onboarding, development, and ongoing coaching of Lemon Law and Personal Injury Intake teams.
Design and deliver new hire training programs covering case type fundamentals.
Conduct ongoing training sessions, team huddles, and skill-building workshops.
Monitor live calls and review recorded calls to identify coaching opportunities.
Partner closely with the Quality Assurance department.

Requirements

What you’ll need

Strong English communication skills (C1 level), both verbal and written.
Fully bilingual, fluent in both English and Spanish.
At least 5 years of experience in sales training, call center coaching, or team development within a high-volume call center, legal intake, or customer acquisition environment.
Proven track record of improving agent performance, conversion rates, or customer experience metrics through structured coaching and training programs.
Exceptional facilitation and presentation skills.

Benefits

Comp & perks

6 paid time-off (PTO) days per year
100% remote work environment
Performance based incentives tied to team outcomes
Opportunity to work closely with leadership and legal professionals in a growing, modern law firm

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales trainingcall center coachingteam developmentcoaching programstraining programsperformance improvementconversion ratescustomer experience metrics

Soft Skills

communication skillsbilingualfacilitation skillspresentation skillscoachingteam collaboration