Ovation Law Firm

Legal Intake Specialist – Personal Injury

Ovation Law Firm

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $20 per hour

Job Level

Junior

About the role

  • Respond to incoming inquiries via phone, web forms, and chat in real time, providing rapid, attentive support to individuals seeking legal help after an injury.
  • Conduct concise (5–8 minute), compassionate discovery calls to gather and assess essential case details such as incident information, injuries, liability, and insurance status.
  • Apply proprietary scripts and strict qualification criteria to quickly determine whether a case is a fit for partner legal teams.
  • Use an assumptive, sales-minded approach to perform live warm transfers to law firms or schedule timely callbacks for qualified leads.
  • Accurately document all caller information, case details, and outcomes in Salesforce, ensuring data accuracy and completeness.
  • Manage follow-ups for pending leads, maintaining an organized pipeline and re-engaging prospects who were not ready to proceed on initial contact.

Requirements

  • At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.
  • Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly.
  • Sales-minded approach focused on educating callers and guiding them toward taking action on their personal injury matter.
  • Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously.
  • Available to work Monday through Friday, 8:00 AM–5:00 PM Mountain Time.
  • Full‑time resident of Florida.
  • Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace.
  • Must have a laptop or desktop computer with a minimum of 8GB RAM and an Intel Core i5 processor or higher.
  • Must have a stable internet connection with a minimum speed of 25 Mbps.
  • Willingness to use time-tracking software.
Benefits
  • Performance based incentives
  • 100% remote work environment
  • Paid time off (PTO) with increases based on tenure
  • Opportunity to work closely with leadership and legal professionals in a growing, modern law firm
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecase assessmentdata documentationsales techniqueslead qualificationcall center experiencetyping speed 45+ WPMtime management
Soft Skills
verbal communicationempathyrapport buildingindependenceorganizationactive listeningproblem-solving