Client Success Manager

Ovation Healthcare

Client Success Manager overseeing hospital onboarding into Group Purchasing Organization for healthcare clients. Leading project plans and coordinating with internal teams and client stakeholders.

Posted 5/30/2026full-timeBrentwood • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Lead end-to-end implementation of GPO services for new and transitioning healthcare clients.
Develop and manage detailed project plans, timelines, and deliverables.
Coordinate cross-functional teams (Supply Chain, Pharmacy, Finance, IT, Vendors).
Oversee item master and formulary conversion to align with GPO contracts.
Ensure accurate and timely setup of contract pricing, tiers, and distribution agreements.
Validate savings opportunities through benchmarking and cost analysis.
Conduct financial analysis as necessary for contract tier optimization.
Act as the primary point of contact for clients during implementation.
Conduct regular status meetings, provide progress reports, and manage issue resolution.
Support client education on GPO model, compliance, and reporting tools.
Guide hospital leadership and supply chain teams through transition from prior GPO.
Facilitate adoption of new processes, policies, and compliance requirements.
Address barriers to implementation and escalate risks as needed.
Track realized savings against pro forma projections.
Provide reporting on compliance, contract utilization, and cost reduction.
Transition client to ongoing account management team post-implementation.

Requirements

What you’ll need

Bachelor’s degree in Healthcare Administration, Supply Chain, Business, or related field
2+ years of experience in healthcare supply chain, GPO, or implementation/project management
Strong knowledge of hospital purchasing, contracting, and supply chain operations
Excellent communication, relationship-building, and change management skills
Financial analysis experience a plus.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementfinancial analysiscost analysiscontract pricingbenchmarkingitem master conversionformulary conversionsupply chain operationsGPO servicescompliance reporting

Soft Skills

communicationrelationship-buildingchange managementissue resolutionclient educationteam coordinationleadershipproblem-solvingorganizational skillsfacilitation

Certifications

Bachelor’s degree in Healthcare AdministrationBachelor’s degree in Supply ChainBachelor’s degree in Business