Client Operations Support Representative

Ovation Healthcare

Client Operations Support Representative managing open agent tickets and client inquiries at Ovation Healthcare. Ensuring timely completion of reports and effective client communication.

Posted 4/24/2026full-timeHuntsville • Alabama • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage open agent tickets relating to general account inquiries through completion
Post any missing payments to accounts through RP function for client reconciliation process
Maintain a thorough and effective contingency plan with Client Service Representative
Accountable for timely completion of assigned client specific reports and requirements
Take initiative and action to respond to, resolve, and follow up on customer service issues and client requests
Communicate all feedback, client updates, and recommendations to all levels within the organization

Requirements

What you’ll need

Extensive knowledge of client requirements and guidelines
Knowledge of administrative and clerical procedures and systems
Efficient in Microsoft Office products, especially Excel and Word
Knowledge in 10 key by touch typing
Understanding of billing and recovery cycle
Understanding of legal rules and regulations pertaining to billing, collections, and HIPPA

Benefits

Comp & perks

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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft OfficeExcelWord10 key by touch typingbilling cyclerecovery cyclecollectionsHIPAA

Soft Skills

customer servicecommunicationinitiativeproblem-solvingtime management