Ovation Healthcare

VOIP Engineer

Ovation Healthcare

full-time

Posted on:

Location Type: Hybrid

Location: Greensboro • North Carolina • United States

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Tech Stack

VoIP

About the role

  • Performs hands-on vulnerability remediation, patching, upgrades, and secure configuration hardening for Voice over Internet Protocol platforms and supporting services.
  • Ensures voice services remain stable, secure, and compliant with metrics and service level agreement reporting expectations.
  • Review Qualys Vulnerability Management findings and vendor advisories relevant to voice platforms; define remediation approach and maintenance plan.
  • Execute upgrades and patching for voice platforms, gateways, and supporting servers as applicable under formal change control.
  • Implement hardening configurations including secure administrative access controls, protocol security, logging posture, and certificate and encryption alignment where applicable.
  • Validate service health post-change including call routing and quality; document evidence and outcomes.
  • Maintain remediation metrics including success rates, vulnerability aging, and repeat findings; support service level agreement reporting.

Requirements

  • 4 or more years of direct, hands-on Voice over Internet Protocol engineering experience in enterprise environments.
  • Demonstrated experience executing production upgrades and changes with validation and rollback planning.
  • Candidates must live within driving distance of Greensboro, NC.
  • Hospital information technology experience strongly preferred; broader healthcare experience preferred.
  • Certifications highly desirable: Cisco Certified Network Associate Voice, vendor platform certifications, or equivalent.
Benefits
  • Reliable high-speed internet connection is required for all remote/hybrid positions.
  • A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vulnerability remediationpatchingsecure configuration hardeningVoice over Internet Protocolupgrade executionchange controladministrative access controlsprotocol securitylogging postureencryption alignment
Soft Skills
communicationdocumentationvalidation planningproblem-solving
Certifications
Cisco Certified Network Associate Voicevendor platform certifications