Ovation Healthcare

Telecommunications Engineer

Ovation Healthcare

full-time

Posted on:

Location Type: Hybrid

Location: Greensboro • North Carolina • United States

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About the role

  • Perform hands-on vulnerability remediation, device and platform patching, and secure configuration hardening for video teleconferencing endpoints
  • Ensure devices remain secure and reliable while supporting measurable compliance outcomes
  • Review Qualys Vulnerability Management findings and vendor advisories for video teleconferencing devices and platforms; plan remediation waves
  • Execute device and platform updates during approved windows; coordinate with Field Services for hands-on updates when remote methods are not feasible
  • Apply hardening configurations including secure administrative access, credential posture alignment, disabling insecure features where applicable, and logging posture where supported
  • Validate device registration, conferencing performance, and service availability post-change; document evidence and outcomes
  • Maintain metrics for remediation completion, success rates, vulnerability aging, and repeat findings; support service level agreement reporting

Requirements

  • Three or more years of direct, hands-on support for enterprise video teleconferencing platforms and endpoints
  • Experience executing device updates and operational validation in production environments
  • Hospital information technology experience strongly preferred; broader healthcare experience preferred
  • Certifications desirable: vendor platform certifications or equivalent
Benefits
  • Reliable high-speed internet connection required for all remote/hybrid positions
  • Access to stable Wi-Fi with sufficient bandwidth for video conferencing and cloud-based tools
  • HIPAA-compliant work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vulnerability remediationdevice patchingsecure configuration hardeningQualys Vulnerability Managementdevice updatesoperational validationsecure administrative accesscredential posture alignmentlogging posture
Soft Skills
coordinationdocumentationmetrics maintenance
Certifications
vendor platform certifications