Field Operations Tech Lead
Ovation Healthcare
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Oversee the field operations team to ensure effective and efficient delivery of technical support and services at client locations.
- Supervise and coordinate on-site technicians, providing mentorship and guidance.
- Ensure service requests are handled promptly, professionally, and according to standards.
- Serve as a subject matter expert in troubleshooting, installation, and maintenance of various hardware and software systems.
- Manage complex or escalated technical issues and handle client communications.
- Monitor work progress to ensure resolution of issues within established standards and deadlines.
- Enforce best practices, operational procedures, and customer service excellence across the team.
- Travel to client sites as needed for on-the-ground troubleshooting, installations, and system maintenance.
Requirements
- Associates Degree Preferred
- Microsoft Workstation Windows 7 & 10 Preferred
Benefits
- Reliable high-speed internet connection is required for all remote/hybrid positions.
- Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.
- HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootinginstallationmaintenancetechnical supporthardware systemssoftware systemsclient communicationsissue resolutionoperational procedurescustomer service excellence
Soft skills
mentorshipguidancesupervisioncoordinationcommunicationproblem-solvingteam leadershiptime managementattention to detailcustomer focus
Certifications
Associates Degree