Customer Success Specialist
Outward Bound USA
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Connecticut, Florida, Idaho, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, New Mexico, New York, North Carolina, Oregon, Pennsylvania, Vermont, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $23 per hour
Job Level
JuniorMid-Level
About the role
- Provide excellent customer service
- Demonstrate expertise in assisting customers with course selection
- Remain up to date on all course offerings, program locations
- Communicate key consumer insights back into the organization
- Effectively address customer concerns during early onboarding
- Qualify inbound sales leads for handoff to regional schools
- Log and report on interactions that will help improve systems and CRM data
- Execute tactics throughout the full sales cycle
- Provide ongoing quality assurance across Outward Bound websites and CRM (Salesforce)
Requirements
- 2+ years of experience in customer service or a relevant customer-facing role
- Proficiency using customer relationship management (CRM) software, such as Salesforce
- Proficiency with the Microsoft Office suite
- Spanish language skills are a plus
Benefits
- Medical, dental, and vision insurance
- Short- and long-term disability
- Life insurance
- Retirement plan with employer match
- Paid time off (PTO)
- 10 federal holidays
- Paid time off during the last week of the year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecourse selectionCRM softwareSalesforceMicrosoft Officesales cyclequality assurance
Soft skills
communicationcustomer concern resolutionconsumer insightscustomer onboarding