Outward Bound USA

Customer Success Manager

• Provide excellent customer service
• Demonstrate expertise in assisting customers with course selection
• Remain up to date on all course offerings, program locations
• Communicate key consumer insights back into the organization
• Effectively address customer concerns during early onboarding
• Qualify inbound sales leads for handoff to regional schools
• Log and report on interactions that will help improve systems and CRM data
• Execute tactics throughout the full sales cycle
• Provide ongoing quality assurance across Outward Bound websites and CRM (Salesforce)

Customer Success Specialist