AI-Native Service Desk Specialist

OutSystems

AI-Native Service Desk Specialist at OutSystems resolving IT support requests with AI-assisted tools. Collaborating in an innovative environment while enhancing digital employee experiences in a global company.

Posted 4/25/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

MacOSPythonRPA

About the role

Key responsibilities & impact

Resolve complex IT support requests using AI-assisted tooling
Use natural language interfaces to trigger backend automations
Escalate and manage Major Incidents
Serve as a primary author and editor of the AI Knowledge Base
Champion the new AI-powered Digital Portal
Monitor and act on Digital Employee Experience telemetry and AI-driven sentiment analysis
Collaborate with the AI engineering team to identify automation opportunities

Requirements

What you’ll need

Excellent written and spoken English
Minimum 3 years of experience in a Service Desk or IT Support role in an international environment
Strong technical background across end-user hardware and software (macOS and/or Windows)
Experience with Google Workspace, Atlassian Jira and Confluence, and Zoom administration
Genuine curiosity and a bias towards automation
ITIL awareness or certification
Familiarity with IT automation or scripting (Python, PowerShell, or similar)

Benefits

Comp & perks

Real growth opportunities
Professional Development Fund and Internal Mobility Program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI-assisted toolingnatural language interfacesbackend automationsIT supportend-user hardwareend-user softwareIT automationscriptingPythonPowerShell

Soft Skills

excellent written communicationexcellent spoken communicationgenuine curiositybias towards automation

Certifications

ITIL awarenessITIL certification