Regional Manager, Customer Success
OutSystems
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead and develop a team of Customer Success Managers supporting a portfolio of high-touch, enterprise customers
- Partner with Sales Regional Vice Presidents (RVPs) to define and execute regional strategy, aligning customer success goals with revenue and growth targets
- Establish clear objectives, success metrics, and execution plans to drive consistent team performance
- Ensure alignment of goals across the team, keeping the customer journey at the center of all decisions
- Identify opportunities to improve, scale, and optimize the customer experience across the region
- Collaborate cross-functionally to proactively mitigate customer risk and remove blockers at scale
- Influence stakeholders and drive alignment in complex or sensitive situations while maintaining strong relationships
- Leverage data and analytics to inform strategic decisions and improve business outcomes
- Own monthly business reviews with CS leadership, providing insights into performance, risks, and opportunities
- Allocate accounts and resources effectively to ensure balanced coverage and maximize impact
- Recruit, mentor, and develop talent - fostering a culture of accountability, growth, and high performance
- Coach leaders and CSMs on best practices including executive engagement, value realization, and customer lifecycle management.
Requirements
- 12+ years of experience in customer-facing roles within SaaS or enterprise technology environments
- Proven experience leading and scaling high-performing Customer Success teams
- Strong people leadership skills, with a track record of coaching and developing talent at multiple levels
- Demonstrated ability to partner effectively with Sales leadership to manage and grow a region or territory
- Experience working with large enterprise customers in a SaaS/PaaS model
- Strong business acumen with a data-driven approach to decision-making and forecasting
- Excellent communication and executive presence, both written and verbal
- Ability to influence cross-functional stakeholders and drive alignment across teams
- Experience with customer adoption, digital transformation, and change management initiatives
- Highly organized, adaptable, and resourceful in a fast-paced environment
- Intellectual curiosity and a continuous improvement mindset
- Comfortable working across geographies and cultures
- A sense of humor and a collaborative spirit.
Benefits
- Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise.
- A global collective of world-class talent, where you’ll collaborate with enterprise software legends and sought-after thought leaders.
- OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success managementdata analysisbusiness forecastingSaaSPaaSdigital transformationchange managementperformance metricsexecutive engagementcustomer lifecycle management
Soft Skills
people leadershipcoachingcommunicationinfluencecollaborationorganizational skillsadaptabilityresourcefulnessintellectual curiosityhumor