OutSystems

Principal Agent Experience Designer

OutSystems

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

React

About the role

  • Pioneer an entirely new design discipline where the “user” is no longer mainly human.
  • Define how AI agents navigate, operate, and succeed within our platform.
  • Ensure human oversight remains clear, trustworthy, and seamless when needed.
  • Transform our platform into an agent-ready substrate: machine-legible, safe by design, observable by default, and cost-aware.
  • Define and design the new deliverables required for agents to use our tools.
  • Mentor designers in this new discipline, influence product strategy, and evangelize agent-first design principles across the R&D organization.
  • Own the end-to-end AX design process.

Requirements

  • 8+ years of experience in UX, Product Design, or related design disciplines.
  • Demonstrated experience designing for complex B2B SaaS or platform products.
  • Strong foundation in systems thinking, information architecture, and semantic design, the ability to design structure and logic, not just interfaces.
  • Experience in building operating models and conceptual design.
  • Experience working in and leading cross-functional teams (design, engineering, product management, AI/ML).
  • Experience with the full design lifecycle: research, ideation, prototyping, testing, iteration, and delivery in Agile environments.
  • Expert in Figma, Figma make, Cursor, Claude Code, Codex and modern design tools.
  • Excellent communication skills, the ability to articulate complex agent-system interactions to both technical and non-technical stakeholders.
  • Fluent in English, both spoken and written.
  • Deep fluency in LLM patterns (ReAct, Chain-of-Thought) and the ability to design state-machines, tool-use contracts, and autonomous workflows that an agent can reliably follow.
  • Experience designing for non-deterministic systems.
  • Mastery of semantic modeling and machine-legible design.
  • Ability to design across all interaction modes, from Interactive (Human-led) to Supervised (Co-pilot) to Lights-out (Fully autonomous)
  • Comfortable navigating API documentation, JSON structures, and capability contracts.
Benefits
  • A company that continues to grow, change and innovate, and gives our teams the space to be proactive and creative.
  • Real career opportunities.
  • We care about growth and development.
  • Vertical career progression is an obvious possibility, but we also offer the possibility for lateral moves, joining different teams, and mastering specific skills.
  • Work colleagues that are as smart, hardworking and driven as you – and a team that is global.
  • Disrupting the status quo is in our DNA.
  • We “Ask Why” a lot.
  • It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX designProduct Designsystems thinkinginformation architecturesemantic designAgile methodologiessemantic modelingmachine-legible designdesign for non-deterministic systemsdesign across interaction modes
Soft Skills
mentoringinfluencing product strategycommunication skillsarticulating complex interactionscollaborationleadership