Global Support L1 Engineer
OutSystems
full-time
Posted on:
Location Type: Remote
Location: Portugal
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About the role
- Handle calls, emails and chat sessions with our Worldwide customer base;
- Register and triage technical challenges and business issues related to the OutSystems Platform;
- Query the Knowledge Base to find immediate response to known problems;
- Route the issues to the second-line teams, and monitor the responses to these incidents to observe agreed Service Levels;
- Update the customers about pending incidents, managing their expectations on the time to solution and progress status;
- Advocate for customers and help define ways to continually add value to the customer experience.
Requirements
- Available to work in shifts;
- Fluent English verbal and written skills;
- General business computing skills;
- Passion for people interaction and technology;
- A friendly and helpful approach to customers going through difficult situations;
- General interest in problem-solving and troubleshooting;
- Able to work in a creative (and fun) environment under minimal supervision;
- Proactive attitude, suggesting new ways to do things better.
- Team player with a great work ethics and accountability.
Benefits
- A company that is always growing, changing, and innovating.
- We care about growth and development.
- Work colleagues that are as smart, hard-working, and driven as you.
- Disrupting the status quo is in our DNA.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer advocacyproblem-solvingtroubleshootingcommunicationteam playerproactive attitudework ethicsaccountabilitypeople interactioncreativity