Senior Netsuite Consultant
Outsourcey
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ERP
About the role
- Act as subject matter expert and key contributor to service delivery for accounts assigned to the team
- Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically, 3-6 projects or as needed.
- Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.
- Responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures, leading work streams, and supporting implementations
- Create functional requirements as an input to Business Requirements Design.
- Build, develop and test detailed functional designs for business solution components and prototypes.
- Drive test planning, execution, and optimization of support.
- Conduct business process mapping and requirements gathering sessions with new customers to determine configuration requirements both on-site and remote.
- Prepare Business Requirements and Technical Scoping Documents resulting from the above noted mapping sessions to provide proposed solutions for the requirements for customer approval.
Requirements
- Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience
- 3+ years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations.
- NetSuite Certifications heavily preferred - ERP Consultant, Administrator
- Experience and knowledge of best practices surrounding ERP
- Familiarity with common NetSuite Suiteapps (Preferred)
- Ability to successfully manage client and team interactions and communicate with technical and non-technical audiences.
- Experience managing a team of 3+ consultants working across multiple engagements.
Benefits
- Competitive salary
- Opportunity to shape the HR function of a rapidly growing BPO.
- Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
- Career growth and development opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
requirements managementfunctional designprototypingprocess designtestingbusiness process mappingconfigurationimplementationsupportNetSuite
Soft skills
client satisfactioncommunicationteam managementinterpersonal skillsprocess adherenceopportunities for improvementleadershiptrainingproblem-solvingcollaboration
Certifications
NetSuite ERP ConsultantNetSuite Administrator