IT Support – Level 3

Outsourcey

Join Outsourcey as an IT Support (Level 3) role providing remote solutions for businesses connecting full-time teams in the Philippines. Help elevate efficiency with technical support across various systems.

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber SecurityDNSFirewalls

About the role

Key responsibilities & impact

Provide remote and onsite technical support across all levels (Level I, II, and III)
Take full ownership of support tickets from initial response through resolution
Troubleshoot issues related to workstations, servers, printers, networks, and software applications
Support and manage systems including Microsoft 365, cybersecurity tools, backups, and remote access solutions
Perform server administration tasks (Active Directory, Group Policy, DNS, DHCP, file shares, permissions, etc.)
Configure, maintain, and troubleshoot network infrastructure (firewalls, switches, VPNs, wireless networks, VLANs)
Monitor, test, and validate backup and disaster recovery systems to ensure reliability
Assist with onboarding new clients, including system setup, migrations, and deployments
Coordinate with vendors and third-party providers to resolve technical issues and maintain systems
Maintain accurate and up-to-date documentation for systems, processes, and environments
Follow ticketing standards, ensuring clear notes, updates, troubleshooting steps, and resolution summaries
Identify recurring issues and proactively suggest improvements or long-term solutions
Assist in developing and improving SOPs, workflows, and internal documentation
Handle both basic support tasks (password resets, printer issues, user setup) and advanced engineering tasks
Manage multiple tickets, projects, and priorities simultaneously
Participate in after-hours or emergency support when required
Mentor junior team members and contribute to overall team development

Requirements

What you’ll need

Min 4 Years of Proven Experience in IT support, systems administration, or similar role
Strong experience with Windows environments (workstations and servers)
Solid understanding of Active Directory, DNS, DHCP, Group Policy, and permissions
Experience supporting Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams, MFA)
Knowledge of networking concepts including firewalls, VPNs, VLANs, and wireless infrastructure
Experience with backup and disaster recovery tools and processes
Familiarity with RMM tools, ticketing systems, and documentation platforms
Strong troubleshooting and problem-solving abilities
Excellent written and verbal communication skills
Ability to explain technical issues clearly to non-technical users
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment.

Benefits

Comp & perks

Competitive salary
Opportunity to shape the HR function of a rapidly growing BPO.
Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
Career growth and development opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supportsystems administrationWindows environmentsActive DirectoryDNSDHCPGroup PolicyMicrosoft 365networking conceptsbackup and disaster recovery

Soft Skills

troubleshootingproblem-solvingwritten communicationverbal communicationorganizational skillsattention to detailability to manage multiple prioritiesmentoringteam developmentclient onboarding