Outsourcey

Renewals and Purchasing Coordinator

Outsourcey

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage end-to-end renewal lifecycle for Cisco service contracts and subscriptions
  • Proactively track upcoming renewals and engage customers well in advance of expiration dates
  • Prepare and deliver renewal quotes in alignment with Cisco Systems pricing and policies
  • Work closely with sales teams, account managers, and channel partners to close renewals
  • Maintain accurate records of contracts, pricing, and customer interactions in CRM systems
  • Resolve customer issues related to renewals, pricing discrepancies, or contract terms
  • Ensure compliance with Cisco licensing and support policies
  • Forecast renewal pipelines and provide regular reporting to management
  • Stay updated on Cisco programs, promotions, and lifecycle changes
  • Maintain relationships with salespeople and vendors
  • Process Quotes, Sales Orders and Purchase Orders timely and accurately
  • Coordinate between Sales, Finance and Vendors

Requirements

  • Experience in IT sales support, renewals, or contract management (preferably with Cisco products/services)
  • Strong understanding of Cisco service offerings
  • Excellent communication and negotiation skills
  • High attention to detail and accuracy
  • Proficiency with CRM tools (e.g., Salesforce) and Microsoft Excel
  • Ability to manage multiple deadlines and prioritize tasks effectively.
Benefits
  • Competitive salary
  • Opportunity to shape the HR function of a rapidly growing BPO.
  • Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
  • Career growth and development opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract managementrenewal lifecycle managementpricing analysisforecastingCRM proficiencyMicrosoft Excel
Soft Skills
communication skillsnegotiation skillsattention to detailorganizational skillstime management