Customer Engagement Representative
Outsourcey
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Monitor and manage inbound customer emails
- Screen, categorise, and prioritise enquiries for efficient handling
- Respond to customer queries in a professional, timely, and brand-aligned manner
- Build and maintain accurate customer profiles within CRM systems
- Capture key customer information to support personalised engagement
- Segment and categorise customers for improved service and targeting
- Prepare and send standardised / templated quotes based on predefined pricing structures
- Ensure accuracy and consistency across all customer communications
- Liaise internally for any non-standard requests
- Coordinate appointments, calls, and follow-ups
- Manage calendars and booking systems
Requirements
- 2+ years experience in administration, customer service, or customer success roles
- Strong written English communication (email-first environment)
- High attention to detail and process-driven mindset
- Experience with CRM systems and email management tools
Benefits
- Competitive salary
- Opportunity to shape the HR function of a rapidly growing BPO.
- Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
- Career growth and development opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceadministrationemail managementCRM systemsdata entryquote preparationcustomer segmentationcustomer profilingcommunication accuracyprocess management
Soft Skills
written communicationattention to detailtime managementorganizational skillsprofessionalismcustomer engagementteam collaborationproblem-solvingadaptabilityprioritization