Project Coordinator

Outsource Access Careers

Project Coordinator at Outsource Access aiding homeowners in disaster restoration. Leading communication between project stakeholders to ensure smooth project execution and client satisfaction.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional communication skills, both verbal and written, with a focus on empathy and de-escalation in stressful situations. Proficient in project management and documentation, ensuring seamless coordination among homeowners, project managers, and insurance adjusters.

Highest-signal resume keywords

Empathetic CommunicationProactive Problem SolvingOrganizational SkillsMicrosoft Office ProficiencyCRM Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Compassionate CommunicationMulti-taskingGrit and Initiative

Tools & Technologies

Microsoft OfficeCRM SoftwareDash CRMProven Solutions Software

Industry Keywords

Project ManagementDocumentationCustomer ServiceInsurance AdjustersScope Approvals

About the role

Key responsibilities & impact

Lead inbound calls with genuine empathy, turning anxious homeowners facing fire, water, or mold damage into calm, confident clients who know they are in safe hands.
Proactively communicate daily updates across homeowners, project managers, field crews, and insurance adjusters so no project milestone or detail drops through the cracks.
Spot project delays, scheduling conflicts, or communication gaps early, solving issues proactively before they escalate into customer complaints.
Track, document, and relay critical scope approvals, carrier requests, and adjuster inquiries to ensure seamless documentation and project approvals.

Requirements

What you’ll need

A compassionate, empathetic communicator with outstanding verbal and written English who can comfortably de-escalate stressful situations with a warm, personal touch.
An organized multi-tasker who takes pride in thorough documentation, maintaining accurate project records across multiple active jobs simultaneously.
A proactive problem solver with grit and initiative, who doesn't wait to be asked before chasing down updates or checking in on a customer.
Tech-Savvy: Proficient in Microsoft Office and CRM software (such as Dash CRM or Proven Solutions Software), with the ability to quickly master proprietary job management systems.

Benefits

Comp & perks

Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.
Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.
Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.
Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.
Performance Incentives: Bring results — and you’ll see it rewarded.
Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.
13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.