Customer Care & Operations Specialist

Outsource Access Careers

Customer Care & Operations Specialist at Outsource Access managing service schedules for clients. This role ensures efficient operations and customer satisfaction fully remote based in US.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own the daily service schedule, optimizing routes and managing real-time changes.
Act as the professional voice of the business for inbound inquiries and property management work orders.
Meticulously manage work orders in systems like AppFolio to ensure no job falls through the cracks.
Support the financial health of the business by following up on outstanding balances and maintaining customer relationships.

Requirements

What you’ll need

1-3 years of relevant work experience.
Reliable Coordinator who stays calm under pressure and never lets a detail slip.
A Natural Communicator with professional polish to handle property managers and residential clients.
Problem Solver who proactively finds the most efficient route forward.
Tech-Savvy in navigating CRM systems, field service software, and modern communication tools.
Dedicated, quiet workspace with reliable, high-speed internet connection to support US-based business hours.

Benefits

Comp & perks

Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.
Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.
Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.
Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.
Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that.
Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.
13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

reliable coordinatorcalm under pressurenatural communicatorprofessional polishproblem solverdedicated workspace