Field Application Engineer
Outsight
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • United States
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Tech Stack
About the role
- Serve as the primary technical contact for deploying our IT solutions in public spaces and smart infrastructures
- Lead product installations and manage customer feedback, ensuring a seamless experience from start to finish.
- Analyze and resolve technical issues, contributing to product improvement.
- Ensure customer Satisfaction. Develop and deliver training materials that help customers get the most out of the company's products and services. Deliver onboarding training to new customers to help customers understand and adopt Outsight solutions.
- Collaborate with other teams: Work closely with other teams, such as sales, marketing, and product development. Provide valuable input on product features, marketing campaigns, and customer support initiatives, and in particular document Feature Requests (tagged as sales or delivery blockers).
Requirements
- BS or MS in Computer Science, Electrical, Industrial, Automotive Engineering or related field or equivalent experience
- 3–5 years working experience in a similar role
- Knowledge of SRE principles and expertise in deploying, monitoring and alerting software solutions
- Working experience with Kubernetes
- Programming experience with Python, or C++
- Clear understanding of TCP, IP and UDP protocol stack
- Understanding of network storage (SAN, NAS, iSCSI) and principles and best practices
- Strong analytical and troubleshooting skills
- Strong team player while possessing the autonomy to manage their own workload
- Experience with customer service, technical support, and project management
- Ability to work independently on projects with a “can-do” attitude
- Ability to travel up to 25% of the time
Benefits
- Competitive salary and 100% healthcare coverage
- Opportunities for professional development and growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SRE principlesKubernetesPythonC++TCPIPUDPnetwork storageSANNAS
Soft Skills
analytical skillstroubleshooting skillsteam playerautonomycustomer servicetechnical supportproject managementindependent workcan-do attitudecollaboration
Certifications
BS in Computer ScienceMS in Computer ScienceBS in Electrical EngineeringMS in Electrical EngineeringBS in Industrial EngineeringMS in Industrial EngineeringBS in Automotive EngineeringMS in Automotive Engineering